FREQUENTLY ASKED QUESTIONS
We’ve tried to answer all of your frequently asked questions about scrapping a car, selling a car, or contacting us. If you can’t find the answer you need, please contact us.
WHAT DO YOU NEED FROM ME AT THE TIME OF COLLECTING MY CAR?
Paperwork related to your car, the locking wheel nut key if you have alloys on your car, V5C registration document and the keys
HOW DO I GET PAID FROM MY CAR?
As cash payments are now illegal for scrap cars, we will pay you via instant bank transfer, which clears before your car is taken.
HOW MUCH TIME WILL IT TAKE YOU TO REMOVE MY VEHICLE?
Normally, it can take 5 to 10 minutes to load a car onto the recovery vehicle. It could take longer depending on how easy or difficult your car is to remove and where it is located/parked.
DO I HAVE TO BE THERE WHEN YOU ARRIVE FOR THE CAR?
Even if you are the registered owner/keeper of the your car, it is not necessary for you to be there when collect your car. You could ask a neighbour, friend or relative to give you help. As long as the driver collecting the car for us can access it and there is someone to hand on the paperwork, that should be okay.
I DON’T HAVE THE KEYS FOR THE CAR
That’s okay, let us handle it. When we get in contact with you to confirm and finalize the details for collection, just remember to give us any information regarding height restrictions or obstructions that could make your car harder to recover.
I DON’T HAVE THE REGISTRATION/V5C OR LOG BOOK DOCUMENTS
That’s okay, you will just need to prove that you are the legal owner of your car, so everything stays legal.
WHAT IS THE REGISTRATION DOCUMENT?
The registration document, either the log book or V5C is a DVLA-issued document that the person responsible for the car/owner of the car receives.
IS THERE ANYTHING I NEED TO DO TO THE CAR BEFORE YOU COLLECT IT?
The only thing you need to do, is remove your house keys (if you keep them on the same key ring) from your car key keyring, collect together any paperwork you have relevant to the car and ensure that all personal items have been removed from it.
WHO WILL CONTACT DVLA?
Leave that to us, we will handle all the paperwork with regards to the collection of your car and that includes contacting DVLA to inform them you don’t own it anymore.
DO YOU SELL PARTS AS SPARES?
No, we don’t
CAN YOU EXPLAIN YOUR ONLINE QUOTES PLEASE?
We use a specially formulated quote system that gives you a price. We will call you as soon as we can after you have used the online quote form. We are very proud of the fact that we offer some of the best prices on the market and we promise to ‘Beat any quote’
WHAT DOES A ‘SALVAGE’ PRICE QUOTE MEAN?
If you have received a Salvage quote from us, it basically means that because of the year, model or make of your car, that we are going to salvage it rather than weigh it as scrap metal. Below the price you will find the criteria your car must meet to qualify. If your car does not meet this criteria or you aren’t sure whether it does or not, you can always add extra information, regarding exactly what is wrong with it and we will make you a quote.
HOW I GET MY TAX REFUNDED?
If you are looking to get a tax refund, you need to tell the DVLA you have sold the car. This is normally done when your car has been collected with the V5C registration book. The yellow section – 9 – is filled in by the driver on collection day, handed to you and then you send it to DVLA, preferably by recorded deliver. If you don’t have the V5C anymore, it is recommended that you send the DVLA a letter citing the collector’s details to signify you do not own the car anymore and when it was collected. You can find out more about tax refunding, by getting in contact with the DVLA.
WILL YOU COLLECT MY CAR IF IT HAS NO WHEELS?
Although most of the time, depending a lot on location, we struggle with collecting cars that don’t have wheels, we may still be able to help you out. It may mean that we reduce out price because of the hassle and time it takes.
DO YOU GUARANTEE PRICES?
As we want to make sure you get the best price possible for your car, we have zero tolerance for people changing the price unless there is a good enough reason. The only reason you might have a problem is if parts have been removed and you neglect to tell us or you try to pull the wool over our eyes so we value your car higher than its actually worth.
DO YOU GIVE A SPECIFIC COLLECTION TIME?
We will arrange a collection time that is suitable for you and us. We are able to allocate a PM or AM slot or we can book a collection time based on ‘hour windows’ like 10 to 12, for instance. We are also able to give you sufficient notice of when we will arrive, if necessary. This may be handy if you have to travel to where your car is stored or located.
MY CAR IS NOT AU REGISTERED
If this is the case, you need to contact the appropriate governing body of the country where your car is registered. You need to notify them that your car is being disposed in the AU. You may need to send them your car’s number plates and registration document.
WHAT ABOUT THE INSURANCE FOR MY CAR?
Once we collect your car, you can cancel your insurance. If you cancel it before, you are not legally allowed to use it on public roads and highways. If your old car is being replaced with a new one, you need to contact your insurer as they may issue you a refund or replace the car noted on your policy.
HOW DO I DECLARE MY VEHICLE AS BEING OFF THE ROAD?
A SORN can be filled out online, over the telephone or at your local post office. Once your SORN has been made, you are not allowed to keep your car on public highways. After your rad tax expires, you will have 14 days to re-tax, sell your car or dispose of it and contact DVLA or declare SORN. You could be required to pay a fine if once the 14th day has passed you have not done any of the above.
WHY DO DIFFERENT CARS EQUAL DIFFERENT PRICES?
Scrap car prices vary because they are based on weight. Therefore, the heavier your car is, the more it is worth. The location of your car can also be a factor in price as logistics are always considered.
WHAT DO I DO IF I AM UNHAPPY WITH THE QUOTED PRICE?
If you are unhappy with the quoted price we have offered you, we would very much like to hear from you. Contact us and we will discuss your car and the quote in greater detail to see if we can make you a better offer or not.